Vjx99 Terms & Conditions — Please read before using the platform

1 Introduction

Vjx99 (hereinafter referred to as the "Platform", "we", or "vjx99") is an internationally licensed online gaming platform offering casino games, live dealer games, Sports Betting, and other gaming services to players in Bangladesh and beyond.

These Terms & Conditions constitute a legal agreement between you and vjx99. By visiting our website, creating an account, or using any of our services, you agree to be bound by these terms.

Vjx99 reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes will be considered acceptance of the revised terms.

2 Account Register

To create an account on vjx99, you must complete the registration form with accurate and complete information. Creating an account using false information is strictly prohibited and will result in immediate account closure.

• Each individual is only One Account can be opened.
• Multiple accounts may not be created using the same device, IP address, or payment method.
• The email address and mobile number provided during registration must be active and belong to you.
• Keeping your account password confidential is entirely your responsibility. You must not allow anyone else to access your account.
• If you notice any unusual activity on your account, please contact the vjx99 support team immediately.

After registration, vjx99 may request identity documents for KYC verification. Withdrawals may be restricted until verification is complete.

3 Eligibility & Age Requirement

To use vjx99, you must meet all of the following requirements:

• You must be at least 18 years must be.
• Online gaming is not prohibited by law in the country from which you are participating.
• You are of sound mind and are using the gaming platform of your own free will.
• You have not previously been banned from vjx99.

4 Deposits & Payments

Vjx99 currently supports deposits via Mobile Banking, Nagad, Rocket, bank transfer, and cryptocurrency. For full details on payment methods, please visit our Deposit Page View.

• The minimum deposit amount may vary depending on the payment method.
• Deposits are generally credited to your account instantly; however, bank transfers may take up to 24 hours to process.
• Depositing using a third-party account or card is strictly prohibited.
• For any deposit-related issues, please contact our support team.
• Vjx99 is not liable for payment delays caused by technical issues, but will work to resolve them as quickly as possible.

5 Withdrawal Policy

To withdraw winnings from vjx99, your account must be fully verified (KYC verified). Withdrawals may be put on hold if verification is not complete.

• Withdrawal requests are typically processed within 12 to 24 hours.
• Deposits and withdrawals must use the same payment method (e.g., if you deposited via Mobile Banking, you must also withdraw via Mobile Banking).
• The minimum withdrawal amount varies depending on the payment method used.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Vjx99 reserves the right to hold unusual or suspicious withdrawal requests for further verification.

6 Bonuses & Promotions

Bonuses and promotional offers on vjx99 are provided at our sole discretion and may be changed or withdrawn at any time. For full bonus details, please visit our Promotions Page View.

• Welcome Bonus Available to new members once only.
• Each bonus has its own wagering requirements, and bonus funds cannot be withdrawn until those requirements are met.
• Using multiple accounts to claim bonuses is strictly prohibited.
• Bonuses may only be used on specific games — terms are stated separately for each offer.
• Winnings earned using bonus funds may be subject to a maximum withdrawal cap.

7 Game & Betting Rules

All games on vjx99 are powered by third-party software providers and are RNG (Random Number Generator) certified. Each game has its own rules, which can be viewed when the game is launched.

• If a game is cancelled due to a technical error, all bets placed in that round will be refunded.
• In Live Casino games, the dealer's decision is final.
• For Sports Betting, if a match is cancelled, all bets will be refunded.
• Vjx99 reserves the right to void any winnings obtained by exploiting software bugs or glitches.
• Vjx99 is not liable for any losses caused by network disconnections.

8 Responsible Gaming

Vjx99 believes gaming should be a form of entertainment, not a source of addiction. That is why we take responsible gaming seriously. To learn more, visit our Responsible Gaming Page View.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can temporarily exclude yourself from the platform for a set period.
• Cooling-Off Period: The option to take a break is available at any time.
• If you have any concerns about your gaming, please contact our support team.

9 Security & KYC Verification

Vjx99 complies with international Anti-Money Laundering (AML) standards, and all members are required to complete the KYC (Know Your Customer) verification process.

• You may be required to submit a copy of your National ID (NID), passport, or driving licence.
• Additional verification may be required before processing large withdrawals.
• All submitted documents will be stored securely in accordance with vjx99's privacy policy.
• Submitting false documents during verification will result in permanent account closure.

10 Prohibited Activities

The following activities are strictly prohibited on vjx99 and will result in account closure:

• Creating or operating multiple accounts.
• Attempting to exploit the bonus system to generate artificial profits.
• Use of third-party accounts or payment methods.
• Money laundering or any other illegal financial activity.
• Attempting to hack or technically interfere with the platform's software in any way.
• Theft of another player's account credentials or any fraudulent activity.
• Playing games using bots or automated software.

11 Account Suspension & Closure

Vjx99 reserves the right to temporarily or permanently close your account under the following circumstances:

• Breaching these Terms & Conditions.
• If KYC verification fails or false information is provided.
• If suspicious or unusual transactions are detected.
• At your own request (self-exclusion).
• As directed by the regulatory authority.

In the event of account closure, the return of any verified balance (excluding bonuses) will be considered on a case-by-case basis.

12 Privacy Policy

To learn how your personal data is collected, used, and kept secure, please read our Privacy Policy Read. In brief:

• Your personal information is never sold to third parties.
• Your information is used solely to provide services and meet legal obligations.
• All data is secured with 256-bit SSL encryption.

13 Dispute Resolution

In the event of a dispute between vjx99 and any player, we will first attempt to resolve the matter through direct discussion.

• Complaints can be submitted via live chat or email.
• We will endeavour to respond to all complaints within 7 business days of submission.
• If you are not satisfied with our decision, you may request mediation from an independent third party.
• These terms are governed by the laws of the platform's licensing authority.

14 Terms & Conditions Update

Vjx99 reserves the right to modify, amend, or update these Terms & Conditions at any time. For significant changes, notice will be sent to your registered email or posted on the platform.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms. We recommend visiting this page regularly.

15 Contact

If you have any questions or concerns about these Terms & Conditions, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7
• Response time: typically within 1–6 hours